M2 Consulting

Job Title

Sales Operations Coordinator

Location

San Francisco, CA

Company Summary

M Squared Consulting, Inc. is one of the premier Management Consulting firms in the Bay Area, and was recently ranked the third largest consulting Firm in the Bay Area by the SF Business Times. In April, 2008, M Squared was named by the SF Business Times again as one of the Best Places to Work in the Bay Area.  We partner with Fortune 500 firms to identify critical business needs, and work with them to create a solution.  Our consultants are experts in their fields, and we address client needs on everything from marketing and finance, to change management, human resources and project management.

Position Summary

Our San Francisco headquarters is in need of an exceptional sales operations professional with a great attitude to join M Squared. Working within the Corporate Accounts business unit, this position requires a strong sense of urgency, the ability to execute sound judgment, daily use of initiative, as well as a commitment to excellence. Problem solving skills are critical to the success of this role.

The group is dynamic and high energy, and focuses on Financial Services, Healthcare/Biotech, Technology and Consumer Products clients.  The coordinator will play a key support role helping our client teams serve consultants and clients.  Success in this role is defined by the ability to provide exceptional sales support and customer service to our consultants, our clients, and to our internal team. 

A successful Sales Operations Coordinator will be able to:

• Provide a base of support for a largely remote sales team, and be a steady force in a rapidly changing environment.

• Work efficiently and effectively, with a continued eye on quality, to ensure that consultant and client’s needs are met.

• Complete time-sensitive tasks while managing and attending to frequent critical interruptions.

• Combine a sense of urgency with patience and diplomacy, and work well with various strong personalities. 

The Role and Responsibilities

Support the Corporate Accounts sales team in the full life cycle of client engagements, from business development to engagement management. Provide support to consultants to drive loyalty and satisfaction. The Essential Duties and Responsibilities of this job include the following. Other regular duties will emerge, as will occasional special projects.

• Provide consistent high levels of customer service and sales operations support for the team.
• Proactively develop sales presentations with Business Development Managers.
• Support sales team and consultant managers with all aspects of the project life cycle.
• Manage consultant on-boarding process.
• Track and monitor consultant status reporting.
• Serve as a point of contact for consultants with current project related questions or concerns.
• Maintain consistent communication via e-mail, telephone, and face-to-face interaction.
• Plan and coordinate special events including client and consultant events, department meetings, etc.
• Review journals and periodicals regularly to identify prospect leads and client-targeted articles. Create and maintain library of client-targeted articles
• Transfer data from various sources to Salesforce.com

Desired background:

• Undergraduate degree in business-related field, or significant directly related career experience.
• 1-3 years in professional services environment Is a significant plus
• Strong proficiency in using technology, including the ability to query databases, MS Office (including advanced Word, Excel and PowerPoint skills)
• Experience managing direct mail and online marketing campaigns
• Strong proficiency in Salesforce.com or other CRM tool
• Exceptional organizational and time management skills, ability to multi-task.
• Strong sense of urgency including the ability to meet or exceed deadlines, set priorities.
• Ability to work flexible hours, as needed.
• Ability to take initiative and work independently.
• Great sense of humor, out-going, motivated, driven to succeed.
• Some corporate marketing background or a marketing orientation would be a plus.

Reporting Relationship

This position reports to the Business Unit Leader, but interacts daily with the business development and consultant services managers. This role interfaces with all team members and is highly reliant on superior communications and smart decisions.

Application Procedures

Please send a cover letter outlining your qualifications for the position, your resume in Word and your salary requirements to Mary Ann Malinak at hr@msquared.com   Please indicate Norcal Sales Ops Coordinator in the subject line.

M Squared provides many opportunities for professional and personal development. We care for our employees and show that through mentorship, training, and by encouraging a balanced approach to our work. Although we work with dedication and enthusiasm, we encourage employees to pursue work and life passions equally.

In addition to a competitive base salary plus incentive plan linked to performance, we also offer an excellent benefits package that starts after only 30 days on the job.  This includes a 401K plan with 25% match, Medical, Vision, Dental, 3 weeks paid time off, Short and Long Term Disability & Long Term Care Insurance, Life Insurance, Section 125 Flexible Spending Accounts, which includes medical, dependent care and commuter pretax benefits and a sabbatical leave after six years of M Squared service and tuition reimbursement.

M Squared is an equal opportunity employer that is committed to a diverse workforce. Our company policy prohibits unlawful discrimination based on race, color, creed, sex, marital status, sexual orientation, age, national origin, physical handicap, disability, medical condition or ancestry, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful. For more info about us, go to www.msquared.com

Job Title 

Collabrus Sales & Marketing Coordinator

Location

Corporate Headquarters

San Francisco