Industries: Health Care

Since 1988, M² has worked with more than 150 health-care providers such as Kaiser Permanente, Scripps Health, and Children's Hospital, and payers such as PacifiCare Health Systems, Blue Shield of California, and WellPoint Health Networks to help them improve and grow their businesses.

Providers

By tapping M² consultant expertise, health care providers can improve their operations while maintaining their focus on patients. Engagements include:

  • Balanced Scorecard/Dashboard Initiative
  • Compensation and Benefits Analysis
  • Enrollment Cycle Time Reduction (Six Sigma)
  • Interim Management
  • Medicare Supplement Market Analysis
  • Systems Integration
  • Call-Center Process Analysis
  • Recruiting
  • Organizational Development

Payers

M² consultants help health insurance companies and health-maintenance organizations (HMOs) respond to changes in technology, demographics, and legislation. Engagements include:

  • Instructional Design and Training
  • Call Center Efficiency
  • Sector Marketing
  • Interim Management
  • Quality Assurance and Testing
  • Workflow Analysis
  • Regulatory Compliance
  • Customer Relationship Management (CRM) System Implementation